Terms and Conditions

1. Contract partners
The Inmobiliaria Conil Casa de La Luz SL is mediator for the owners of the properties. The contract is always between the owner of the property and the tenant. The owner hands over the property to the client for use as a holiday home. The Spanish rental law (Ley de Arrendamientos Urbanos) is not applied.

2. Conclusion of the contract
After written or verbal confirmation from the client to book a property, we will send the confirmation along with these terms and conditions. All information concerning the house, driving instructions, key delivery, etc. will be sent shortly before arrival. With the payment of the deposit shown in the confirmation, the contract between client and the owner (represented by Casa de La Luz) is concluded and the client accepts these terms and conditions.

3. Responsibilities Casa de La Luz
We will use our best endeavors to present the property in clean and working condition as shown on our website. If a property is not available at short notice, we will attempt to give you an equal or higher quality property. If this is not possible we refund the whole amount paid for the rental of the property immediately and Casa de La Luz or the owner will not be under further liability.
The following is included in the price:

VAT and other taxes and fees

All utility costs (electricity, water, gas) Exceptions: - heating costs in winter - electricity to charge electric vehicles (cars, bikes, scooters etc.).

Final cleaning

One set of bed linen and two towels (normally 50 x 100 cm and 70 x 120 cm) for each person are provided

Following services can be booked additionally and paid for in Euros on arrival:

Baby travel cot and high chair: one-off payment € 30,25 (please bring bed linen)

Additional bed one-off payment € 96,80 (only in selected houses and only for elder children, not for adults)

Intermediate cleaning (please ask for quote)

Change of bed linen and towels for stays in excess of one week (only with intermediate cleaning)

Pets (only in selected houses allowed) one-off payment € 60,50 (additional breakage deposit 100 Euros)

Additional electric heater € 48,40/week

Electricity to charge electric vehicles (for example cars, bikes, scooters etc.)

Accommodation offered with telephone and/ or internet access:
Internet- and telephone lines are not part of the contract and a perfectly working line cannot be guaranteed. Normally there are normal DSL-lines or optical fibre. Casa de La Luz or the owners do not offer compensation for problems with the connection due to circumstances beyond our control. Please find the Terms and Conditions for the use of WIFI or wired internet connections at the end of this document.

4. Payments
Payments can be made by bank transfer to the account indicated on the booking confirmation or by credit card (Visa or Mastercard, 1% commission for cards from EU countries; 2% commission for cards from outside the EU). We will send you a secure link to do the online payment upon request.
After receiving the booking confirmation a deposit of 25% has to be paid within three days after receiving the confirmation. Balance of payment is due up to 5 weeks before arrival. If we don´t t receive the balance 5 weeks before arrival, the owner has the right to cancel the booking without returning the deposit. If the property is booked less than 5 weeks before the arrival date (last minute bookings), the entire amount of the rental fee is due within 24 hours after confirmation.
For the breakage deposit of 100 Euros (or 500 Euros in luxury villas) you need to provide data of a valid credit card (Visa or Mastercard) upon arrival. The data will be deleted once the owner or his staff has inspected the property and confirmed that there are no damages.

5. Cancellations by you
Cancellations need to be transmitted in written form. In case of cancellation charges are as follows
From reservation until 61 days before arrival 25 %,
between 60. and 31. day 50 %,
between 30. and 15. day 75 %,
from the 14. day onwards 95 %.
We highly recommend that you take out a travel insurance which includes a cancellation clause
We do not offer compensation if you arrive later or leave the accommodation earlier than stated in the contract.

6. Cancellation by Casa de La Luz/ owner
Casa de La Luz has in the name of the owner the right to dissolve the contract immediately and without any compensation, if the lodger acts against the contract. This can be for example:

Noise pollution

Bringing pets without the written confirmation from Casa de La Luz

Using the house with more people than confirmed in the invoice

Intentional or negligent damaging and misuse of the accommodation and/ or of the inventory

celebrating parties

7. Change of bookings
Change of dates need to be approved by the property owner. For change of dates of bookings we ask a fee of 60,50 €. Please note that we are only the mediator and that a change from one house to another might not be possible and if possible, not without extra costs, because it would be a new contract with a different owner.

8. During your stay

A. Registration of tenants 16 years or older

As in hotels, all tenants 16 years or older have to be registered with the authorities in Conil. The tenant to whom the booking is made out (main tenant) is responsible for making sure that all fellow tenants are registered. Penalties for failure to register must be borne by the main tenant. Approximately one week before the start of your booking you will receive an email from the application CLIZZZ which contains a link for each tenant where he or she can register before arrival. Should any of the links not work, you will be asked to register upon arrival, bringing your ID card or passport (a driving license is not valid).

B. Arrival and Departure

Check in and check out: Check-in time starts at 5 pm on the day of arrival. Check out is before 11 am. We try to arrange earlier check-in or later check-out times if requested, but cannot confirm this until shortly before your booking starts. The main tenant has to be present during the entire duration of the contract. The tenant in charge may not be exchanged without consent of Casa de la luz, especially if he or she is a younger person. The main tenant is responsible for closing all doors and windows when leaving the property, especially on the day of departure. The tenant leaves the accommodation with all dishes washed, swept and all garbage taken to the public containers in the streets. If there is a barbecue, this also has to be cleaned by the tenant. Casa de la Luz will keep the breakage deposit or parts of it if the house is much more dirty than normal.

C. Cameras

Some properties have cameras outside and/or inside for security when the house is not occupied. Normally, they are not activated when the property is rented out. Ask our staff for details.

D. Queries

Any deficiencies must be reported to our office as soon as possible. Casa de La Luz or the owner must be given the opportunity to resolve any issue brought to our attention in a reasonable amount of time. Compensation payments will only be considered where it is not possible to solve the problem and if it had a significant impact on the enjoyment of your holiday. It is not acceptable to make a complaint after you have returned home. Any damage caused by the tenant must be reported to Casa de La Luz immediately. The tenant must assume responsibility for any damage caused during his stay, even if this exceeds the amount of the deposit.

E. Smoking

Smoking is NOT permitted in any of the properties. If this rule is neglected, Casa de La Luz is entitled to charge an extra cleaning fee of € 50-200.

F. Others

Circumstances such as temporary electricity and water shortcuts or insects are not acceptable reasons for complaints. Especially in rural areas the noises of barking dogs, crowing roosters, etc. are to be expected. Satellite dishes may not work properly in strong winds or heavy rain due to interruptions of the signal. Your belongings are not insured during your stay. Please ask your household insurance whether your luggage is covered when travelling abroad or take out a baggage insurance for this purpose if you wish to do so. Access to garden and pools cannot be denied to our staff. We try not to bother you during your stay, but pools need regular cleaning, and the garden must be looked after. If we need access to the rooms, we will try to advise in advance (please leave a mobile phone number). The number of tenants may not exceed the number of persons specified on the invoice. Pools may normally be used from the week before Easter to the end of October. In urbanizations with communal pools, these are normally open from 15th of June to the 15th of September. If there are restrictions by the authorities (pandemic, water shortage etc.) Casa de la Luz or the owner can not be held responsible and will not pay compensation. We cannot be held responsible for any accidents that may occur during your stay in the accommodation. Children are not allowed to be near the pool or on the roof terrace unattended, even if these are fenced. The tenant must inform Casa de la Luz before arrival if traveling with an electric vehicle. The costs to charge these vehicles are NOT included in the price.


9. Place of jurisdiction
Any legal case arising from this contract shall be heard in Chiclana (Cadiz)

10. Consumer rights

According to the Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR), we provide the following link to the ODR platform ec.europa.eu/consumers/odr

11. Contact
Inmobiliaria Conil Casa de La Luz SL
Calle Los Pueblos Blancos 20
E-11140 Conil (Cadiz)
Phone: +34 956 10 62 40
email: conil@casadelaluz.com
tax number: B 72275092

TERMS OF USE FOR INTERNET ACCESS VIA WLAN

1. Permission to use internet access via WLAN
The landlord maintains an internet access via WLAN in his holiday property. He allows the tenant to share use of the WLAN access to the Internet for the duration of his stay in the holiday property. The tenant does not have the right to allow third parties to use the WLAN. The landlord does not guarantee the actual availability, suitability or reliability of the internet access for any purpose. The landlord is entitled at any time to permit other co-users for the operation of the WLAN in whole, in part or temporarily and to restrict or exclude the tenant's access in whole, in part or temporarily if the connection is or was used in an illegal manner, insofar as the landlord must fear a claim for this and cannot prevent this with usual and reasonable effort within a reasonable period of time. In particular, the landlord reserves the right to block access to certain pages or services via the WLAN at any time and at his reasonable discretion (e.g. pages glorifying violence, pornographic pages or pages for which a fee is charged).

2. Access data
Access to the internet is password protected. The access data (login and password) may not be passed on to third parties under any circumstances. If the tenant wishes to grant third parties access to the Internet via the WLAN, this is subject to the prior written consent of the landlord and the acceptance of the provisions of this usage agreement by the third party, documented by signature and complete identification. The tenant undertakes to keep his access data secret. The landlord has the right to change access codes at any time.

3. Dangers of WLAN use, limitation of liability
The tenant is informed that the WLAN only enables access to the Internet; virus protection and firewalls are not available. The data traffic established using the WLAN is not encrypted. The data can therefore possibly be viewed by third parties. The landlord expressly points out that there is a risk that malware (e.g. viruses, Trojans, worms, etc.) may get onto the end device when using the WLAN. The use of the WLAN is at the tenant's own risk. The landlord assumes no liability for damage to the tenant's digital media caused by the use of the internet access, unless the damage was caused by the landlord intentionally or through gross negligence.

4. Responsibility and release from claims
The tenant himself/herself is responsible for the data transmitted via the WLAN, the chargeable services used and the legal transactions carried out. If the tenant visits chargeable Internet sites or enters into liabilities, the resulting costs shall be borne by him. He is obliged to comply with the applicable law when using the WLAN. He shall in particular:
- not use the WLAN to retrieve or distribute immoral or illegal content
- not unlawfully reproduce, distribute or make accessible any copyrighted goods; this applies in particular in connection with the use of file-sharing programs
- observe the applicable regulations for the protection of minors
- not to send or distribute harassing, defamatory or threatening content
- not to use the WLAN to send mass messages (spam) and/or other forms of inadmissible advertising
The tenant shall indemnify the landlord of the holiday property against all damages and claims of third parties which are based on an illegal use of the WLAN by the tenant and/or on a breach of this agreement, this also extends to costs and expenses associated with the claim or its defence. If the tenant recognises or must recognise that such an infringement of the law and/or such a violation exists or is imminent, he shall inform the landlord of the holiday property of this circumstance