Service phone: +34-956 10 62 40 Mon - Fri 9.30-13.30 h and 16-19 h
CASA DE LA LUZ
Holiday villas - Country homes - Apartments
Andalusia - Costa de la Luz - Conil
1. Contract partners
The Casa de La Luz is mediator for the owners of the properties. The contract is always between the owner of the property and the client. The owner hands over the property to the client for use as a holiday home. The Spanish rental law (Ley de Arrendamientos Urbanos) is not applied.
2. Conclusion of the contract
After written or verbal confirmation from the client to book a property we will send the invoice along with these terms and conditions. All information concerning the house, driving instructions, key delivery, etc. will be sent shortly before arrival. With the payment of the deposit shown in the invoice, the contract between client and the owner (represented by Casa de La Luz) is concluded and the client accepts these terms and conditions.
3. Responsibilities Casa de La Luz
We will use our best endeavors to present the property in clean and working condition as shown on our website. If a property is not available at short notice, we will attempt to give you an equal or higher quality property. If this is not possible we refund the whole amount paid for the rental of the property immediately and Casa de La Luz will not be under further liability.
Included in the price for the accommodation is:
Accommodation offered with telephone and/ or internet access:
Internet- and telephone lines are not part of the contract and a perfectly working line cannot be guaranteed. Normally there are normal DSL-lines or optical fibre. Casa de La Luz or the owners do not offer compensation for problems with the connection due to circumstances beyond our control. Please find the Terms and Conditions for the use of WIFI or wired internet connections below.
Payments can be made by bank transfer to the account indicated on the booking confirmation or by credit card (Visa or Mastercard, 1% commission). We will send you a secure link to do the online payment upon request.
After receiving the booking confirmation a deposit of 25% has to be paid within 72 hours. Balance of payment is due at least 5 weeks before arrival. If we don´t t receive the balance 5 weeks before arrival, the owner has the right to cancel the booking without returning the deposit. If the property is booked less than 5 weeks in advance, the whole payment is due latest 24 hours after booking.
For the breakage deposit of 100 Euros (or 500 Euros in luxury villas) you need to provide data of a valid credit card (Visa or Mastercard) upon arrival. The data will be deleted once the owner or his staff has inspected the property and confirmed that there are no damages.
5. Cancellations by you
Cancellations need to be transmitted in written form. In case of cancellation charges are as follows
Until 61 days before arrival 25 %,
between 60. and 31. day 50 %,
between 30. and 15. day 75 %,
from the 14. day onwards 95 %.
We highly recommend travel insurance which includes a cancellation clause
We do not offer compensation if you arrive later or leave the accommodation earlier than stated in the contract.
6. Cancellation by Casa de La Luz/ owner
Casa de La Luz has in the name of the owner the right to dissolve the contract immediately and without any compensation, if the lodger acts against the contract. This can be for example:
7. Change of bookings
Change of dates need to bei approved by the property owner. For change of dates of bookings we ask a fee of 60,50 €. Please note that we are only the mediator and that a change from one house to another might not be possible and if possible, not without extra costs.
8. During your stay
10. Consumer rights
According to the Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR), we provide the following link to the ODR platform ec.europa.eu/consumers/odr
1. Permission to use internet access via WLAN
The landlord maintains an internet access via WLAN in his holiday property. He allows the tenant to share use of the WLAN access to the Internet for the duration of his stay in the holiday property. The tenant does not have the right to allow third parties to use the WLAN. The landlord does not guarantee the actual availability, suitability or reliability of the internet access for any purpose. The landlord is entitled at any time to permit other co-users for the operation of the WLAN in whole, in part or temporarily and to restrict or exclude the tenant's access in whole, in part or temporarily if the connection is or was used in an illegal manner, insofar as the landlord must fear a claim for this and cannot prevent this with usual and reasonable effort within a reasonable period of time. In particular, the landlord reserves the right to block access to certain pages or services via the WLAN at any time and at his reasonable discretion (e.g. pages glorifying violence, pornographic pages or pages for which a fee is charged).
2. Access data
Access to the internet is password protected. The access data (login and password) may not be passed on to third parties under any circumstances. If the tenant wishes to grant third parties access to the Internet via the WLAN, this is subject to the prior written consent of the landlord and the acceptance of the provisions of this usage agreement by the third party, documented by signature and complete identification. The tenant undertakes to keep his access data secret. The landlord has the right to change access codes at any time.
3. Dangers of WLAN use, limitation of liability
The tenant is informed that the WLAN only enables access to the Internet; virus protection and firewalls are not available. The data traffic established using the WLAN is not encrypted. The data can therefore possibly be viewed by third parties. The landlord expressly points out that there is a risk that malware (e.g. viruses, Trojans, worms, etc.) may get onto the end device when using the WLAN. The use of the WLAN is at the tenant's own risk. The landlord assumes no liability for damage to the tenant's digital media caused by the use of the internet access, unless the damage was caused by the landlord intentionally or through gross negligence.
4. Responsibility and release from claims
The tenant himself/herself is responsible for the data transmitted via the WLAN, the chargeable services used and the legal transactions carried out. If the tenant visits chargeable Internet sites or enters into liabilities, the resulting costs shall be borne by him. He is obliged to comply with the applicable law when using the WLAN. He shall in particular:
- not use the WLAN to retrieve or distribute immoral or illegal content
- not unlawfully reproduce, distribute or make accessible any copyrighted goods; this applies in particular in connection with the use of file-sharing programs
- observe the applicable regulations for the protection of minors
- not to send or distribute harassing, defamatory or threatening content
- not to use the WLAN to send mass messages (spam) and/or other forms of inadmissible advertising
The tenant shall indemnify the landlord of the holiday property against all damages and claims of third parties which are based on an illegal use of the WLAN by the tenant and/or on a breach of this agreement, this also extends to costs and expenses associated with the claim or its defence. If the tenant recognises or must recognise that such an infringement of the law and/or such a violation exists or is imminent, he shall inform the landlord of the holiday property of this circumstance